Back

How AR is upending today’s service operating model

Nov 10

05:35 PM - 06:00 PM

Description

The field and customer service operation has seen a dramatic shift in the past 15 months. Due to the pandemic, the ability to physically get access to equipment or a customer site has been limited or, in some cases, restricted completely. As regions of the world re-emerge into a next normal state at different rates, organizations will operate using a variety of service models that rely on remote resolution, collaboration, and engagement. Customer experience is becoming a critical differentiator, and the way organizations engage customers will become a higher priority. This session will focus on the changing landscape of service operating models and the technology to drive the next wave of service and customer experiences. In this session, experts from CareAR will discuss: a) Changing landscape and key drivers attributing to change b) Customer examples and use cases c) AR/AI technology and tools available to service employees and customers that optimize remote and self-solve support, moving from a reactive/break-fix service model to a proactive and predictive approach to service.

Speakers

Chief Product Officer , CareAR - A Xerox Company
Chief Revenue Officer , CareAR - A Xerox Company

Related Sessions

Nov 9

10:00 AM - 10:25 AM

Description

You’ve been told it works, you’ve seen it work, and maybe you’ve even made it work—but why does it work? Even enterprise developers and pilot champions do not always know the robust research that lives in the bones of their wonderful products, and to no fault of their own. The XR industry has somewhat overused valuable terms and frameworks (presence, immersion, transfer, embodiment, recall, DICE, etc.) for the worthy sake of speed of communication to the hoi polloi, but at the expense of breaking down the mechanics that would create a dialogue to push our products and pilots to the bleeding edge of efficacy. This I promise: the words you use will change your outcomes.

To that end, in this talk I’ll cover the aforementioned broad vocabulary, add some depth to each item with research and stories (near transfer, far transfer, embodiment congruency, contextual learning, Zone of Proximal Confusion, etc.), and end with a few practical examples of how these terms will very practically impact your simulation design and execution.

Speakers

Innovation Digital Product Manager , Major Wealth Management Firm
Nov 9

10:00 AM - 10:25 AM

Description

You’ve been told it works, you’ve seen it work, and maybe you’ve even made it work—but why does it work? Even enterprise developers and pilot champions do not always know the robust research that lives in the bones of their wonderful products, and to no fault of their own. The XR industry has somewhat overused valuable terms and frameworks (presence, immersion, transfer, embodiment, recall, DICE, etc.) for the worthy sake of speed of communication to the hoi polloi, but at the expense of breaking down the mechanics that would create a dialogue to push our products and pilots to the bleeding edge of efficacy. This I promise: the words you use will change your outcomes.

To that end, in this talk I’ll cover the aforementioned broad vocabulary, add some depth to each item with research and stories (near transfer, far transfer, embodiment congruency, contextual learning, Zone of Proximal Confusion, etc.), and end with a few practical examples of how these terms will very practically impact your simulation design and execution.

Speakers

Innovation Digital Product Manager , Major Wealth Management Firm
Nov 9

10:30 AM - 10:55 AM

Description

As we embark on our digital transformation, the digital twin has become a more central focus in our strategy. Enterprises with distributed facilities, regardless of how many or few, are challenged to digitalize because our workflows are spread across too many unintegrated platforms. Allow me to share our vision, our journey, the wins, and the pitfalls as we forge ahead into the METALverse with Beamo.

Speakers

Chief Digital Officer , SeAH Changwon Integrated Special Steel
Nov 9

10:30 AM - 10:55 AM

Description

As we embark on our digital transformation, the digital twin has become a more central focus in our strategy. Enterprises with distributed facilities, regardless of how many or few, are challenged to digitalize because our workflows are spread across too many unintegrated platforms. Allow me to share our vision, our journey, the wins, and the pitfalls as we forge ahead into the METALverse with Beamo.

Speakers

Chief Digital Officer , SeAH Changwon Integrated Special Steel
Nov 9

11:20 AM - 11:45 AM

Description

Trainers, L&D professionals, Architects, Product Developers and more can all benefit from immersive workflows with HP VR Solutions. Join Matt Gaiser, HP’s North America Head of VR Business Development to learn how to integrate VR into your enterprise

Speakers

Head of VR Business Development , HP