Please see the THREE options below:
OPTION 1: Regardless of when you purchased your pass:
If you cancel by midnight pacific standard time 30 days prior to the first event date, you’ll get a refund of the amount paid*.
EU: 30 days prior to the 2023 event is Tuesday, September 26
If you cancel from 12:01am pacific standard time 29 days through midnight pacific standard time 14 days prior to the first event date, you’ll get a 50% refund.
EU: 29 days prior to the 2023 event is Wednesday, September 27.
After 12:01am pacific standard time 13 days out from the first event date, there are no refunds. Ticket transfers to an eligible participant will be honored.
EU: 13 days prior to the 2023 event is Friday, October 13.
*All full price refunds will be processed less than the 4% service fee.
OPTION 2: You may opt to roll your pass over to an AWE event of your choice for the following year (2023 rolls to 2024, etc.). To roll over your current pass, please contact our registration team at [email protected]. Note, rollovers are being discontinued and will not be offered in 2024.
OPTION 3: You also have the option of transferring your pass, which you can do by contacting our registration team at [email protected].
Please see the TWO options below:
OPTION 1: Regardless of when you purchased your pass:
If you cancel by midnight pacific standard time 30 days prior to the first event date, you’ll get a refund of the amount paid (less a 4% service fee).
USA: 30 days prior to the 2024 event is Monday, May 20, 2024.
After 12:01am pacific standard time 29 days out from the first event date, there are no refunds.
OPTION 2: You also have the option of transferring your pass to someone else, which you can do by contacting our registration team at [email protected].
If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at [email protected].